Refund & Cancellation Policy

1. General Cancellation Policy

At Plan Out Trip, we understand that plans can change. This policy outlines our cancellation and refund procedures for all services booked through our platform.

2. Hotel Bookings

2.1 Standard Cancellation Policy

2.2 Non-Refundable Bookings

Some hotels offer special rates marked as "Non-Refundable" or "No Cancellation." These bookings:

• Cannot be cancelled or modified
• Are not eligible for any refund
• Offer lower prices in exchange for no flexibility

3. Tour Package Bookings

3.1 Tour Cancellation Charges

3.2 Special Tours

International tours, adventure tours, and customized packages may have different cancellation terms specified at the time of booking.

4. Cab Bookings

4.1 Cancellation Policy

• More than 6 hours before pickup: 100% refund
• 3-6 hours before pickup: 50% refund
• Less than 3 hours or no-show: No refund

4.2 Modifications

Changes to pickup time, location, or route may be subject to additional charges and availability.

5. Activity Bookings

5.1 General Cancellation

• More than 48 hours before activity: 100% refund
• 24-48 hours before activity: 50% refund
• Less than 24 hours: No refund

5.2 Weather-Related Cancellations

If an activity is cancelled due to bad weather or safety concerns by the Service Provider, you will receive a full refund or rescheduling option.

6. How to Cancel a Booking

You can cancel your booking through:

6.1 Online Cancellation

1. Log in to your account
2. Go to "My Bookings"
3. Select the booking you want to cancel
4. Click "Cancel Booking"
5. Provide a reason (optional)
6. Confirm cancellation

6.2 Customer Support

Contact our support team:

• 📞 Phone: +91-123-456-7890
• 📧 Email: support@eduzz.in
• 💬 Live Chat: Available 24/7

7. Refund Process

7.1 Processing Time

• Refund requests are processed within 5-7 business days
• Approved refunds are credited within 7-14 business days
• Refund timeline may vary depending on your bank or payment provider

7.2 Refund Method

Refunds will be credited to the original payment method used for booking:

• Credit/Debit Card refunds: 7-14 business days
• UPI/Wallet refunds: 5-7 business days
• Net Banking refunds: 7-10 business days

7.3 Payment Gateway Charges

Payment gateway charges (typically 2-3% of booking amount) are non-refundable and will be deducted from the refund amount.

8. Modification Policy

Booking modifications are subject to availability and may incur additional charges:

• Date changes: Subject to availability and rate difference
• Guest changes: May require cancellation and new booking
• Service upgrades: Subject to availability and additional payment

Contact customer support for modification requests.

9. Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, pandemics, political unrest, etc.):

• We will work with Service Providers to offer alternative solutions
• Refunds or rescheduling options will be provided on a case-by-case basis
• Standard cancellation charges may be waived

10. Disputes and Exceptions

For any disputes regarding cancellations or refunds:

• Contact our customer support team immediately
• Provide booking reference and relevant details
• We will investigate and respond within 48-72 hours
• Final decisions will be made on a case-by-case basis

11. Important Notes

12. Contact Us

For questions about cancellations and refunds:

📧 Email: refunds@eduzz.in
📞 Phone: +91-123-456-7890 (24/7)
💬 Live Chat: Available on our website